Helpdesk IT

JR Italy; Napoli; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

An international IT solutions company is seeking an experienced IT Support Specialist in Naples. The role involves configuring IT devices, support activities, and troubleshooting. Ideal candidates will have a minimum of 3 years’ experience, strong communication skills, and basic networking knowledge. The position is full-time and offers opportunities for travel.

Competenze

• Experience in configuring IT devices and providing user support.
• Basic networking knowledge including VLANs and switches.
• Availability for short and occasional travel.

Mansioni

• Configure company IT devices and provide technical support.
• Troubleshoot issues with hardware and software.
• Manage Helpdesk ICT tickets efficiently.

Conoscenze

Level 1 Helpdesk activities

Good written and spoken English skills

Strong communication skills

Problem-solving skills

Formazione

Minimum three years of experience in similar roles

Strumenti

Windows

MacOS

Office

Cisco

Descrizione del lavoro

Teoresi S.p.A., with over 35 years of history, operates through 8 companies across Italy, the United States, Germany, and Switzerland, employing more than 1200 resources. The company has made 4 acquisitions in a year and works with a single partner offering one unified solution.

For our internal ICT team in Turin, we are seeking:

The candidate will configure company IT devices and provide support via ticketing service.

The ideal candidate has at least 3 years of experience in similar roles.

• Level 1 Helpdesk activities
• Providing hardware and software assistance on-site and remotely
• Troubleshooting any issues faced by colleagues
• Managing company assets and workstations
• Installing and maintaining client operating systems and applications (Windows, MacOS, Office)
• Basic knowledge of corporate network architecture (VLAN, Switches, Cisco)
• Monitoring and managing Helpdesk ICT tickets to ensure quick response times and effective resolutions
• Good written and spoken English skills
• Strong communication, interpersonal, and problem-solving skills
• Availability for short and occasional travel
• Possession of a B driving license

Work location: Naples

Job type: Full-time

Teoresi originated in Turin and has grown into an international group that embraces innovation everywhere. We focus on continuous technological updating, collaborating with leading companies across various sectors, and delivering turnkey solutions from our laboratories.

We prioritize people and environmental sustainability.

We believe in the results generated by the union of creative talent and solid expertise, tools that turn technology into a bridge for change, offering solutions that are "one step ahead", anticipating future needs and trends for the benefit of human life.

The offer is open to all genders in accordance with Legislative Decree 198/2006 and also to candidates from protected categories and registered with targeted employment services, in compliance with Law 68/99 (Art. 1 and Art. 18). We value diversity and inclusion of people from all backgrounds, genders, ages, sexual orientations, and abilities.

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