Guest Services Attendant

Four Seasons Hotels and Resorts; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An iconic luxury hotel in Milan seeks a Guest Services Attendant / Luggage Porter to enhance guest experiences. Responsibilities include assisting guests with luggage, managing room deliveries, and ensuring lobby cleanliness. The ideal candidate has luxury hospitality experience, excellent interpersonal skills, and a keen eye for detail. This role offers competitive salary, training opportunities, and a vibrant workplace culture.

Servizi

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at Employee Restaurant

Employee Recognition Programs

Competenze

• Experience in luxury hospitality operations is preferred.
• Excellent interpersonal and relationship-building skills.
• Exceptional attention to detail.

Mansioni

• Assist guests with their luggage during arrival and departure.
• Manage errands including deliveries and collections from guest rooms.
• Ensure cleanliness in the lobby and luggage storage room.
• Respond to diverse guest requests with personal recommendations.

Conoscenze

Luxury hospitality operations experience

Interpersonal and relationship-building skills

Attention to detail

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

We currently have an opportunity for a Guest Services Attendant / Luggage Porter to join our iconic Four Seasons Hotel Milano, Italy!

What you will do

• Reporting into the Guest Services Manager, you will be responsible for guest transport, greeting guests and assisting guests with their luggage during arrival and departure.
• Managing errands including deliveries and collections from guest rooms during their stay.
• Managing the transport of hotel packages and parcels.
• Ensuring a high level of cleanliness in the lobby and luggage storage room.
• Assisting guests at the Front of House Desk.
• Responding to a wide variety of guest requests, adding your personal recommendations and touches to ensure our guests receive the highest levels of service excellence.

What you bring

• Our ideal Guest Services Attendant / Luggage Porter candidate will have experience in luxury hospitality operations.
• A natural talent for ensuring our guests feel at home, with excellent interpersonal and relationship-building skills.
• An exceptional eye for detail.
• We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Milan and we will offer a fixed term contract and the work schedule requires coverage 24/7 based on 8 hour shifts.

You must possess the legal right to work in Italy and have fluency in English and Italian.