Guest Experience Executive

Hotel La Palma; Capri; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An elegant hotel in Capri seeks a Guest Experience Executive responsible for enhancing the guest journey through personalized service. Candidates should have senior experience in luxury hospitality and strong interpersonal skills. Fluency in English is required, while knowledge of Spanish or Portuguese is an asset. The role demands a warm and confident approach to maintaining service excellence. Competitive salary, staff meals, and accommodation are offered to support work-life balance.

Servizi

Competitive salary

Healthy work-life balance

Complimentary staff meals

Staff accommodation options

Competenze

• Senior experience in luxury hospitality or guest relations.
• Proven ability to engage with diverse international clientele.
• Exceptional communication and interpersonal skills.

Mansioni

• Enhance the guest journey with personalized attention.
• Serve as a key point of contact for guest feedback.
• Represent management in public areas maintaining high service standards.

Conoscenze

Senior experience in luxury hospitality

Interpersonal and communication skills

Ability to build rapport with international guests

Fluency in English

Fluency in Spanish or Portuguese

Descrizione del lavoro

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Guest Experience Executive is responsible for enhancing the overall guest journey by providing personalized attention, anticipating needs, and ensuring every interaction reflects the warmth and elegance of Hotel La Palma. This role involves actively engaging with guests throughout the property, creating memorable moments, and serving as a key point of contact for feedback and service recovery. The Guest Experience Executive is both a host and a brand ambassador, representing management in the public areas and ensuring the highest standards of hospitality are consistently delivered.

Profile

• Senior experience in luxury hospitality, guest relations, or high-end sales.
• Proven ability to build rapport with international guests
• Fluent in English; Spanish or Portuguese is a strong asset.
• Exceptional interpersonal and communication skills.
• Naturally warm, confident, and emotionally intelligent.
• Strong understanding of luxury service standards and cultural nuances.
• Ability to work flexible hours, including evenings and weekends

Benefits

We offer competitive salaries, a healthy work-life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.