Global Service Manager (Packaging)

Michael Page International Italia S.r.l.; Mantova; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Un'azienda globale nel settore del packaging è alla ricerca di un Service Manager per guidare le operazioni di servizio. Il candidato ideale avrà oltre 10 anni di esperienza, forti capacità di leadership, e una mentalità orientata ai risultati. Offriamo un'eccellente opportunità in un contesto dinamico e in crescita, con focus sulla soddisfazione del cliente.

Competenze

• 10+ anni di esperienza in ruoli simili nel settore industriale o del packaging.
• Capacità di leadership e mentalità strategica.
• Fluente in inglese; ulteriori lingue sono un plus.

Mansioni

• Gestione operativa e strategica del team.
• Coordinamento dei team di Service.
• Definizione e monitoraggio degli indicatori di prestazione del servizio.

Conoscenze

Leadership

Capacità di comunicazione

Orientamento al cliente

Gestione del tempo

Focalizzazione sulle performance

Descrizione del lavoro

• Take the lead in shaping global service operations in a dynamic environment
• Join a global leader in packaging machinery and take charge of service operation

Azienda

An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.

Offerta

The Service Manager will have the following responsibilities:

• Operational and strategic management of the team
• Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
• Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
• Resource planning and budget management for the business unit
• Collaboration with commercial and technical departments to ensure an integrated and competitive offering
• Team management, with a focus on training, motivation, and skill development
• Direct interface with strategic clients and international partners

Competenze ed esperienza

• 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
• Strong leadership and strategic mindset, with proven managerial capabilities
• Deep understanding of aftermarket business models, including spare parts and service sales dynamics
• Fluent in English; additional languages are a plus
• Willingness to travel internationally and work in dynamic environments
• Experience in entrepreneurial or fast-growing contexts is a strong advantage
• Excellent interpersonal and communication skills, with a customer‑centric approach
• Results‑driven attitude, focused on performance and continuous improvement

Completa l'offerta

An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.