Global ESM IT Service Lead — Remote & Automation

Röchling; Laives; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international automotive company is seeking a Senior IT Service Specialist to drive the design and implementation of ESM solutions across its global operations. This senior role involves optimizing service delivery, managing standardization processes, and collaborating with international teams. Candidates should have a relevant bachelor's degree, ITIL v4 certification, and over 5 years of experience in ITSM/ESM platforms. Strong project management skills, knowledge of automation tools, and proficiency in English are essential. The position offers a flexible work environment and opportunities for professional growth.

Servizi

Flexible working hours

Opportunity to work from home

Company canteen

Supplementary pension plan

Access to discounts with local businesses

Competenze

• 5+ years’ experience with global ITSM/ESM platforms.
• Experience with Confluence, Jira, and integrations.
• Skills in dashboarding/reporting.

Mansioni

• Lead design, implementation, and optimization of ESM services.
• Manage and standardize the divisional Service Catalogue.
• Collaborate with regional teams on KPI alignment.

Conoscenze

Strong project management skills

Analytical mindset

English (B2/C1)

Knowledge of Service Catalogue

Formazione

Bachelor’s in Computer Science, Business / Management, or related field

ITIL v4 Certification

Strumenti

Atlassian Confluence

Microsoft 365

Power BI

Descrizione del lavoro

An international automotive company is seeking a Senior IT Service Specialist to drive the design and implementation of ESM solutions across its global operations. This senior role involves optimizing service delivery, managing standardization processes, and collaborating with international teams. Candidates should have a relevant bachelor's degree, ITIL v4 certification, and over 5 years of experience in ITSM/ESM platforms. Strong project management skills, knowledge of automation tools, and proficiency in English are essential. The position offers a flexible work environment and opportunities for professional growth.