Global ERP Support Engineer

MSC TECHNOLOGY ITALIA SRL; Chieri; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global shipping technology division in Chieri, Italy, is hiring a Support Engineer to enhance their ERP Agency system. The role involves supporting both development and end users, addressing problems, and contributing to application care. Ideal candidates will possess strong customer service skills, a working knowledge of ITIL processes, and a commitment to teamwork. Benefits include learning opportunities, health insurance, and a modern workstation in an innovative environment.

Servizi

Learning opportunities

Health insurance

Modern workstation

Discounts within the MSC group

Competenze

• Proven ability and commitment to high standards of customer service.
• Experience in L1/L2 support in large companies.
• Willingness to learn new technologies.

Mansioni

• Support the Development Team with specifications for work items.
• Communicate with users to assess problems.
• Help design test plans and execute tests.
• Provide post Go Live support to end users.

Conoscenze

Customer service commitment

Knowledge of ITIL processes

Analytical skills

Strong communication skills in English

Team player

Strumenti

SQL databases

Microsoft Windows

Microsoft Office Suite

Remote Connection tools

Descrizione del lavoro

A global shipping technology division in Chieri, Italy, is hiring a Support Engineer to enhance their ERP Agency system. The role involves supporting both development and end users, addressing problems, and contributing to application care. Ideal candidates will possess strong customer service skills, a working knowledge of ITIL processes, and a commitment to teamwork. Benefits include learning opportunities, health insurance, and a modern workstation in an innovative environment.