General Manager I Opening Mama Shelter Lake Como (M/F/NB)

AccorHotel; Lombardia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international hospitality brand is looking for a General Manager for the new Mama Shelter in Lake Como. This role involves inspiring a team of 100 to create unique customer experiences while managing operations and profitability. The ideal candidate will have significant team management experience and a proven ability for business development. Flexibility and a hands-on approach are essential, as well as the ability to maintain high service standards. Join us to make Mama's opening unforgettable!

Servizi

Career development opportunities

Dynamic working environment

Competenze

• Experience managing a team of at least 100 people.
• Ability to maintain calm in a high-traffic environment.
• Flexibility in working hours depending on business needs.

Mansioni

• Inspire and lead a team to provide exceptional customer experiences.
• Develop relationships with customers and local businesses.
• Oversee revenue generation and cost control.

Conoscenze

Adaptability to challenges

Team management experience

Business development skills

Descrizione del lavoro

Company Description

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender‑neutral, so the masculine gender is used here to lighten the text.

Job Description

Would you like to join us and contribute to the opening of our Mama Shelter Lake Como?

THE MISSION?

As General Manager, you are the inspiration for your team to create a positive and stimulating environment focused on teamwork.

You are the leader of a team of one hundred people whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you 👌.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well.

While maintaining high standards in our rooms/ateliers and standards in food, services, health and safety, you ensure the profitability of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans.

In order to achieve these objectives, you collaborate with headquarters especially on reporting results, as well as e‑marketing and media campaigns.

Qualifications

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 100 people.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn!
• You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
• You want to be at the heart of the action with your team, and not alone at your desk.
• You have a knack for business development and you’re an experienced Manager.

YOUR LITTLE EXTRAS :

• You are not afraid to roll up your sleeves & do the dirty work.
• You develop talents to support the growth of the Mama Shelter Group.
• It’s not just the results that drive you, your team and your customers are your priority.

Additional Information

Next, we're sure you know the tune 🎶:

First melody: At Mama, no AI! We review your application in person and take the time to understand your background.

First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.

Chorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!

Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.