Front Desk Guest Services Agent – Growth & Perks

Leonardo Hotels; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain is seeking a Front Office Agent for its Milan City Center location. The role involves providing exceptional customer service, managing check-in and check-out processes, and handling administrative tasks. Candidates must have a Bachelor's degree in Hotel Management, at least one year of experience in a similar role, and strong communication skills in English and Italian. This position offers a supportive work environment and multiple employee benefits, including discounts and professional training.

Servizi

Support in reconciling work and family life

Europe-wide employee app 'LEAPP'

Discounts on accommodation

Training and development programmes

Team events

Competenze

• At least 1-year experience as front office agent or reception.
• Very good speaking and writing skills in English and Italian.
• Authenticity and ability to be oneself in work.

Mansioni

• Ensure guests feel at home through best personal service.
• Handle check-in and check-out operations.
• Provide information about the hotel and town.

Conoscenze

Customer service

Handling check-in and check-out

Administrative tasks

Resilience under stress

Teamwork

Flexibility

English communication

Italian communication

Formazione

Bachelor’s degree in Hotel Management or Tourism studies

Descrizione del lavoro

A luxury hotel chain is seeking a Front Office Agent for its Milan City Center location. The role involves providing exceptional customer service, managing check-in and check-out processes, and handling administrative tasks. Candidates must have a Bachelor's degree in Hotel Management, at least one year of experience in a similar role, and strong communication skills in English and Italian. This position offers a supportive work environment and multiple employee benefits, including discounts and professional training.