Fraud investigator

ING; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading financial services provider in Milan is seeking a Fraud Investigator to join their team. The ideal candidate will have over 5 years of experience in financial services, a bachelor's degree, and expertise in fraud investigation. This role involves analyzing fraud incidents, reporting findings, and collaborating with law enforcement. The company offers a hybrid working model, competitive salaries, and numerous development opportunities. Join us to help protect the organization and its customers from fraud.

Servizi

Super flexible smart working

Competitive base salaries with performance bonuses

Diverse cultures & innovative mindsets

Commitment to sustainability

Training development opportunities

Special day off for birthdays

Free water & coffee at the office

Competenze

• 5+ years relevant experience in financial services or as an investigator.
• Experience in digital fraud investigation and relevant laws.
• Good command of English language is necessary.

Mansioni

• Conduct end-to-end investigations on fraud reports.
• Analyze and respond appropriately to fraud incidents.
• Document findings and report to outside parties.
• Collaborate with law enforcement and legal teams.

Conoscenze

Fraud investigation

Data analysis

Communication

Team collaboration

Problem-solving

Cultural awareness

Formazione

Bachelor's degree or higher in Forensic ICT or Computer Science

Descrizione del lavoro

For ING Italy fraud team we are looking for an enthusiastic and driven professional who gets energy from preventing and limiting fraud. We are looking for a Fraud Investigator who is skilled in collecting, analyzing and interpreting (digital) forensic traces and being able to conduct internal and external fraud investigations. You will work in a team dedicated to protect ING and its customers against fraud.

The fraud investigator conducts end-to-end investigations on fraud reports from systems, customers and third parties. You analyze, diagnose and respond appropriately to fraud incidents, documents findings (including reporting to outside parties), take actions to prevent losses and recover funds to minimize the damage and impact of fraud to the organisation and to the customer. You will execute complex investigations (e.g. complex and/or multiple products/channels) and define, in collaboration with fraud management expert(s) and rule writers, mitigating measures for newly discovered modus operandi. You will report your findings and lessons learned in line with the organizational style guidelines and for (internal) publication. Data collection and data analysis are key attributes of the role.

You will have external contact with law enforcement and/or internal contact with legal to support data delivery & necessary actions for Police reports. Where necessary, you seek cooperation with other, global, teams to achieve goals and improvements. You have a pragmatic and flexible attitude, can work independently and under pressure. Act decisively and dare to make choices in the interest of the customer and of ING. You are able to distinguish between acting quickly and efficiently and the more complex matters and can switch well between them.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take responsibility. In return, ING supports you to develop into an even more awesome version of yourself. Furthermore, you have:

• 5+ years relevant work experience in a (complex) financial services environment, preferably as an investigator or data analyst;
• Relevant education at least at bachelor level; A Forensic ICT or Computer Science education is an advantage;
• Having knowledge and demonstrable experience in the field of (digital) fraud investigation and relevant laws and regulations;
• You have a practical attitude, you work in a structured way, you are proactive, very flexible, decisive and you also show independence;
• Is aware of relevant legal frameworks and is able to work withing global and local procedures;
• Strong understanding of fraud threats in a dynamic environment;
• Collaborate with others to meet shared objectives and deliver on promise;
• Strong data collection, analysis & visualization skills;
• In depth questioning & effective communication;
• You have the ability to engage and collaborate with a diverse range of (senior) stakeholders in multiple countries, you are culturally aware;
• You pro-actively ask for feedback and don’t hesitate to give feedback to others;
• Good command of the English language (verbal and written);
• You display ING’s values and behaviours as described in the Orange Code; you are honest, prudent and responsible. You take it on and make it happen. You help others to be successful. You are always a step ahead.

Working conditions

Full Time

Duration

Permanent

Location

Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

· Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.

· Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com

· No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

· If you suspect suspicious activity, report it immediately. Your safety matters to us.