Field Service Engineer (f/m/d) Region North-East Italy

Illinois Tool Works; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in integrated technology solutions is seeking a skilled technician to manage customer services and equipment. With responsibilities ranging from diagnosis to maintaining service documentation, this role offers significant opportunities for professional development and a supportive work environment. The ideal candidate will possess a strong technical background, effective communication skills in both English and Italian, and a desire for continuous learning.

Servizi

Permanent employment contract

Company car for both work and private use

Opportunities for further training

Work-life balance

International working environment

Participation in employee resource groups

Commitment to sustainability

Competenze

• 7-10 years of relevant experience in support and service.
• Willingness to travel as required.
• Good communication skills in English and Italian.

Mansioni

• Manage customer base to enhance satisfaction and performance.
• Diagnose and repair equipment across major system components.
• Coordinate installation and maintenance activities.

Conoscenze

Communication skills

Problem-solving

Analytical skills

Discipline

Customer management

Formazione

Diploma from a technical high school

3 years of graduation in electrical engineering

Descrizione del lavoro

Job Description:

Your tasks:

• Manage customer base and business activities to optimize customer satisfaction, operational efficiency, revenue, margin levels, and service contract performance.
• Diagnose equipment problems across major system components (controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) and restore equipment operations.
• Perform calibrations independently relevant to the assigned customer base.
• Coordinate and conduct installation and maintenance activities.
• Implement operational requirements of the MTS Corporate and Field Service Quality System.
• Support service sales efforts by understanding strategic goals related to growth, margins, and marketing.
• Maintain service documentation in requested format for all activities at customer sites.
• Manage all assigned assets according to company policy (e.g., vehicles, financial instruments, service equipment).
• Keep current with knowledge and training in MTS technology and products.
• Perform other duties and special projects as assigned.

Your qualifications:

• Diploma from a technical high school or 3 years of graduation in electrical engineering or similar qualification.
• 7-10 years of relevant experience, including support and service.
• Good oral and written communication skills in English and Italian.
• Ability to work with high personal discipline.
• Strong problem-solving and analytical skills.
• Willingness to travel.
• Must possess a valid driver’s license and be able to obtain automobile/liability coverage.

What we offer you:

• Permanent employment contract.
• Attractive salary.
• Company car for both work and private use.
• Work-life balance is valued.
• Opportunities for further training and internal talent development; support for personal growth through educational leave.
• Long-term career opportunities within the MTS and ITW network.
• International working environment.
• Cross-national activities and events for knowledge exchange.
• Participation in employee resource groups (e.g., women, young professionals, pride network).
• Familiar atmosphere with regular team and company events.
• Commitment to sustainability and environmental protection.
• Access to corporate benefits within the ITW network.