Euronext Clearing - Junior Service Manager

Euronext; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A financial services company in Italy is seeking a Junior Service Manager to manage client service delivery and improve IT service quality. Responsibilities include monitoring performance metrics, assisting with issue resolution, and maintaining service documentation. Candidates should have a Bachelor's degree in IT or related fields and 1-3 years of experience in IT service environments. Familiarity with ITIL principles and relevant tools like Jira is preferred. Excellent communication skills and a B2 English level are required. This role offers a full-time position based in Milan or Rome.

Competenze

• 1–3 years of experience in IT support or service delivery environments.
• Familiarity with ITIL principles or certification.
• Good written and spoken English language skills (B2 level required).

Mansioni

• Assist the Service Manager in client service delivery management.
• Monitor and report on service performance metrics.
• Support resolution of incidents and change requests.
• Prepare reports and presentations for meetings.
• Maintain service documentation according to ITIL standards.
• Contribute to service improvement initiatives.

Conoscenze

Customer service principles

Analytical mindset

Problem-solving abilities

Communication skills

Microsoft Excel

Microsoft PowerPoint

IT service operations knowledge

Formazione

Bachelor’s degree in Information Technology, Computer Science, Economics

Strumenti

Jira

Descrizione del lavoro

Euronext Clearing - Junior Service Manager page is loaded## Euronext Clearing - Junior Service Managerlocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R24016**Location:** Milan preferred or Rome**Department:** IT Clearing**Role Overview**Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction.**Key Responsibilities*** Assist the Service Manager in the day-to-day management of client service delivery.* Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).* Support the resolution of incidents, problems, and change requests with technical support teams.* Support meetings and service reviews by preparing reports and presentations.* Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.* Contribute to continuous service improvement initiatives and process optimization.* Support implementation of new or updated IT services.* Ensure that service management tools (e.g., Jira) are accurately updated and maintained.**Education & Experience:*** Bachelor’s degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).* 1–3 years of experience in IT support, service desk, or IT service delivery environments.* Familiarity with ITIL principles or certification (ITIL Foundation preferred).* Experience working with ITSM tools such as Jira (nice to have)**Skills & Competencies:*** Strong understanding of IT service operations and customer service principles.* Excellent communication skills with both technical and non-technical stakeholders.* Analytical and detail-oriented mindset with strong problem-solving abilities.* Proficient in Microsoft Excel and PowerPoint for reporting and presentations.* Ability to work collaboratively in a fast-paced, client-facing environment.* Good written and spoken English language skills (B2 level or above required).We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.## **Additional Information**This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.n as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.