EMEA Customer Success Manager - Multilingual & Remote

FirstIgnite; Remoto; EUR 25.000 - 43.000; Tempo pieno

Descrizione del lavoro

A cutting-edge startup is looking for a proactive Customer Success Manager for the EMEA region to onboard and grow relationships with university clients. The ideal candidate is fluent in English and Italian, with 2–5 years of relevant experience, and strong communication skills. This role involves leading onboarding, delivering tailored support, and identifying renewal and upsell opportunities. The company offers a competitive salary, equity options, and a remote-first culture.

Servizi

Competitive salary aligned with local market expectations

Equity options in a high-growth, mission-driven company

Flexible hours

Competenze

• 2–5 years of experience in customer success, account management, or client-facing support.
• Comfortable working remotely in a fast-paced, startup environment.
• Experience working with or selling into universities is a plus.

Mansioni

• Lead onboarding for new university clients and ensure a smooth handoff from sales.
• Deliver training, platform walkthroughs, and ongoing support tailored to client needs.
• Serve as the primary point of contact for your portfolio, driving engagement and satisfaction.

Conoscenze

Fluency in English

Fluency in Italian

Strong communication skills

Relationship-building skills

Problem-solving skills

Descrizione del lavoro

A cutting-edge startup is looking for a proactive Customer Success Manager for the EMEA region to onboard and grow relationships with university clients. The ideal candidate is fluent in English and Italian, with 2–5 years of relevant experience, and strong communication skills. This role involves leading onboarding, delivering tailored support, and identifying renewal and upsell opportunities. The company offers a competitive salary, equity options, and a remote-first culture.