DService - Technical Support - Italy

DAB Pumps; Mestrino; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

A leading pump technology provider in Mestrino, Italy is looking for a Technical Support representative to provide after-sales assistance and product setup support. The ideal candidate will possess a technical background in electronics, mechanics, or mechatronics, and demonstrate strong customer-oriented skills. This role offers flexible working practices and a dynamic, global environment for professional growth.

Servizi

Flexible working practices

Dynamic workplace

Continuous learning opportunities

Competenze

• Proficient in electronics, mechanics, or mechatronics.
• Strong relational skills for customer interactions.
• Ability to solve problems efficiently.

Mansioni

• Provide after-sales support via various communication methods.
• Assist with product setup and spare parts selection.
• Monitor product failure rates and escalate issues as needed.

Conoscenze

Electronics Knowledge

Mechanics Knowledge

Mechatronics Knowledge

Customer Oriented Approach

Problem Solving

English Proficiency

Spanish Knowledge

Strumenti

CRM Software

Descrizione del lavoro

About DAB

At DAB we are a global community of 1700 people. Our mission is to provide technological and sustainable solutions to handle water, which make us part of a needed change for our future. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves.

Are you ready to grow with us?

Position

DService - Technical Support - Italy

We are looking for a curious and analytical person, proactive and result-oriented, to join our Technical Customer Service – Italy.

What You Will Do

• Provides After-Sales support to the region
• Provides Commissioning and Product Setup support to the region
• Provides Spare Parts selection support to the region, thanks to the Company specific support & selection tool
• Selects and provides available Technical Documentation or Product Details to the region, thanks to the Company specific support & selection tool
• Addresses Customers needing Sales support to the correct Sales Representative
• Addresses Customers needing on-field and repair support to the correct Service Partner (CAT) in the region
• Provides all the previous activities via email, by phone or WhatsApp, by saving the correct Contact and Product full information creating a ticket in CRM
• Provides pre-sales information about benchmark and product selection
• Escalate any unknown product issues or technical problem to second level
• Product Failure rate monitoring

Who You Are

• Technical background, with professional knowledge and skills on Electronics, Mechanics, Mechatronics
• Good relational skills
• Strong customer oriented approach
• Problem solving
• Availability for short trips in Italy and abroad
• English written and spoken at good level
• Knowledge of Spanish will be considered a plus

What you will find –

A place where you can grow

• Flexible working practices in a dynamic workplace
• Distributed leadership encouraging a “can do” attitude
• Global and multicultural environment
• Continuous learning approach
• International cross-functional teams

Equal Employment Opportunity

We promote and support an inclusive culture, encouraging workforce diversity. We value all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.

Target Hiring Range

DAB pay ranges for a job are based on the location specific market of similar jobs, according to third-party salary benchmark surveys. Individual salary within that range could vary for several reasons, including skills, capabilities, and experience.