Deskside Support Technician

Sharp Brains Recruitment; Torino; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A recruitment agency is looking for a Deskside Support Technician Level 1 for a full-time position in Padua, Italy. The role entails providing comprehensive technical support for desktop systems, managing hardware and software issues, and ensuring compliance with IT policies. Candidates must be fluent in English and Italian, with an emphasis on troubleshooting skills and customer service. A freelancer is preferred for this role, which offers a dynamic work environment.

Competenze

• B2 certified in English and Italian.
• Familiarity with Windows environments.
• Basic understanding of MAC device handling.

Mansioni

• Provide end-to-end technical support for desktop systems.
• Manage the lifecycle of desktop devices.
• Deliver support using tracking and resolution tools.
• Ensure compliance with security protocols.

Conoscenze

Troubleshooting hardware issues

Remote assistance

Active Directory management

Compliance with security protocols

Managing desktop devices

Customer service skills

Strumenti

SCCM

Intune

ServiceNow

MS Office

Descrizione del lavoro

Skill Set

Deskside Support Technician Level 1

Position

Full Time Employment (FTE)

Location

Padua, Italy

Contract

B2B / Freelance

Language

English & Italian (B2 Certified)

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Note: "Freelancer is preferred"