Deskside Support Technician

Sharp Brains Recruitment; Roma; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A recruitment agency is seeking a qualified Deskside Support Level 2 technician to provide technical support for end-users in Italy. The ideal candidate will have proven skills in troubleshooting hardware, software, and connectivity issues, as well as B2 certifications in English and the local language. This role primarily involves supporting desktop devices and ensuring compliance with IT policies. Remote support capabilities and experience with tools like SCCM are preferable.

Competenze

• Minimum B2 certification in English and local language is preferred.
• Experience in end-user support, troubleshooting hardware and software issues.
• Familiarity with managing desktop devices and compliance with IT policies.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices and ensure compliance with security protocols.
• Offer VIP support during critical escalations or outages.

Conoscenze

Deskside Support Level 2

Troubleshooting hardware and software

Familiarity with Windows OS

Knowledge of ITIL practices

Remote support expertise

Formazione

B2 certification in English

B2 certification in local language

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Skill Set:

Deskside Support Level 2 (DSS L2)

Position:

Backfill (When the primary engineer is not available)

Language:

English & Local Language (Both C1 Certified)

Location:

Modena, Italy

Days per week:

1 day per week

Contract: B2B / Freelance

People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Freelancers are Preferred and with minimum B2 certified for the local language