Customer Success Manager AI-Image Analysis

Danaher Corporation; Padova; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading biotechnology company in Italy is seeking a Customer Success Manager to engage customers and drive adoption of their AI image analysis software. This role involves onboarding new customers, ensuring a positive experience, managing renewals, and contributing to sales targets. Ideal candidates have a degree in a scientific field and experience in customer-facing roles within software sales, with knowledge of microscopy systems being a plus. This position supports remote working arrangements.

Servizi

Comprehensive benefit programs

Flexible working arrangements

Career development opportunities

Competenze

• Proven successful experience in a customer-facing role.
• Experience in a SaaS or software sales environment.
• Fluent in English and another European language.

Mansioni

• Engage customers to drive adoption of software.
• Onboard new customers and deliver a positive experience.
• Manage renewals and drive expansion.

Conoscenze

Customer Success Management

Communication

Value Selling Techniques

Microscopy Knowledge

User Experience Management

Formazione

BA/BS or MS degree in biology, chemistry, or related field

Strumenti

AI image analysis software

Microscopy Systems

Descrizione del lavoro

Customer Success Manager AI-Image Analysis

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Leica is shaping the future with groundbreaking optical and digital solutions. We lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Leica is launching a brand-new, high-impact team to lead our strategic expansion into spatial biology, and we’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can leverage that knowledge to make an impact and position yourself at the forefront of Leica’s direction. As part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to onboard new customers, deliver a positive customer and user experience, turn them into advocates, and manage renewals. This position reports to the Market Development Manager and is part of the commercial team in EMEA.

In this role, you will have the opportunity to:

• Act as a first point of contact for customers for questions about Leica Microsystems’ AI image analysis software and drive a positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Essential Requirements

• BA/BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in a customer-facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel, Vehicle & Physical/Environment Requirements

• Ability to travel – 10% travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Leica supports flexible, remote working arrangements for eligible roles and is committed to providing enriching careers, regardless of work arrangement. This position is eligible for a remote work arrangement. Additional information will be provided by your interview team. Explore the flexibility and challenge of working for Leica Microsystems.

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Job details: Job Summary

Job number: R1297211

Date posted: 2025-09-15

Profession: Sales

Employment type: Full time