Customer Service Support Advisor Locally Employed

TUI; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading travel and leisure company in Milan is seeking a Customer Service Support Advisor. Responsibilities include processing ticket purchases, supporting first-level advisors, and handling customer complaints. The ideal candidate is fluent in English and another language, possesses strong communication skills, and can thrive in a fast-paced environment. This position offers a competitive salary and hybrid working options after a qualifying period.

Servizi

Competitive salary

Hybrid working policy

Free language lessons

Career development programs

Competenze

• Fluent in English plus another language.
• Strong communication and feedback skills.
• Proactive and solution-oriented.
• Ability to work in a fast-paced environment.

Mansioni

• Process manual ticket purchases and administrative tasks.
• Support first level support advisors.
• Handle mass issues and complaints.
• Serve customers through multiple channels.

Conoscenze

Fluent in English

Proficient in Italian, French, German or Spanish

Good communication skills

Proactive problem identification

Ability to work in a fast-paced environment

Descrizione del lavoro

Overview

This role is based in Milan

Join TUI Musement as a TXC Customer Service Support Advisor and help to support memorable experiences for our final and 3rd party guests. You will be the bridge between our customers and internal departments, serve them in different languages and through multiple channels, whilst giving support to first level Support Advisors.

About the Job

• Process manual ticket purchase, administrative tasks and back office activities;
• To follow and respect SLAs and KPIs;
• Provide excellent on-hand support to the first level support advisors;
• Take ownership / resolve mass issues and complaint handling;
• Technical issues reporting;
• Serve customers through multichannel assistance, tools and projects;
• The work is organized in shifts and includes weekends and bank holidays.

About You

• You speak fluent English plus a second additional language; Italian, French, German or Spanish
• Have good communication skills with the ability to give and receive constructive feedback;
• To use your proactiveness to identify issues and ownership to solve them with a solution-oriented approach;
• A willingness to work on individual weakness and strengths to overcome / reinforce them and a strong learning mindset;
• Supportive within the team;
• Can assess the impact of their actions on the team and on the business;
• Ability to work in a fast-paced environment where change is part of the daily work;
• Structured and detail-oriented.

About Our Offer

• Competitive salary and benefits
• An option for a hybrid working policy from home and office after a qualifying period
• We offer excellent career opportunities, free language lessons, learning weeks and development programs

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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