Customer Service Specialist

Whatjobs; Lazio; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading financial services company in Italy is seeking a candidate for customer care services to support their sales network. You will be responsible for processing service requests, ensuring problem resolution, and enhancing customer satisfaction. The ideal candidate should have experience in selling insurance policies and strong skills in communication, organization, and customer relations. This role offers opportunities for professional growth and has the possibility of smart working.

Servizi

Professional growth opportunities

Compensation package discussed during interview

Competenze

• At least six months' experience in selling insurance policies.
• Strong relational and organizational skills for effective customer relationships.
• Excellent verbal and written communication skills in Italian and English.

Mansioni

• Provide front-line support for customers, managing requests.
• Collect and analyze customer needs for service improvement.
• Manage relations with internal structures for problem resolution.

Conoscenze

Selling insurance policies

Strong relational and organizational skills

Excellent verbal and written communication skills

Interpersonal skills

High level of computer literacy

Knowledge of Excel

Teamwork

Initiative and independence

Formazione

High School Diploma or Bachelor’s degree in Economics

Strumenti

MS Office

Descrizione del lavoro

Job Overview

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client. The team member we are recruiting will be responsible for managing customers in order to :

Process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index. Handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files. Duties and Responsibilities :

Responsibilities

Provide front line support for customers, managing requests and providing helpful information about existing loan agreements, to ensure customer satisfaction. Collect and analyze customer needs with a view to continuous improvement of the offered service. Manage relations with all internal structures for the resolution of complex problems. Manage all the sales network’s requests on document clarification and integration.

Requirements

At least six months' experience in selling insurance policies. High School Diploma or bachelor’s degree in Economics. Strong relational and organizational skills for effective customer relationships. Teamwork. Accuracy and compliance. Initiative and independence. Excellent verbal and written communication skills. Interpersonal skills. High level of computer literacy, especially MS Office. Knowledge of Excel. Language skills: Italian, English.

Working pattern

Rome Possibility of smart working.

What we offer

We prioritize professional growth. The compensation package will be discussed during the interview and will depend on actual experience and skills.

Additional Information

MSX is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, neurodiversity, or other personal characteristics. We interview all disabled applicants who meet the minimum criteria for the vacancy.

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