Customer Service Specialist

RM Staffing B.V.; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global leader in automation solutions is seeking a Customer Service Specialist in Florence, Italy. The ideal candidate will be responsible for processing orders, monitoring production progress, and providing customer support. Candidates should have a degree in Foreign Languages or Economics, along with 3-4 years of experience in Sales Administration. Excellent English skills are necessary, and knowledge of SAP is highly appreciated. Diversity in applications is encouraged.

Competenze

• 3-4 years of experience in the Sales Administration area.
• Excellent knowledge of English and preferably a second language (German nice to have).

Mansioni

• Enter orders received from customers/subsidiaries via standard PO or Configurator.
• Monitor the progress of the production of orders.
• Provide customer support.

Conoscenze

Client & Service Orientation

Excellent knowledge of English

Planning & Organization

Precision and accuracy

Knowledge of SAP management

Formazione

Degree in Foreign Languages and/or Economics

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

FAAC Technologies, world leader in access automation, parking systems and access control, counting on 50 sales companies in 29 countries, more than 3.600 employees worldwide and 17 manufacturing plants is looking for a

Customer Service Specialist - Order Processing

Key Responsibilities :

• Enter orders received from customers / subsidiaries via standard PO or Configurator;
• Plan the production of the required equipment;
• Monitor the progress of the production of orders for which they are responsible for;
• Guarantee compliance to commercial conditions indicated in the sales contract (payment terms, discounts, return conditions, net prices);
• Ensuring the resolution of return shipments, non-conformities and management of delivery delays;
• Provide customer support;
• Issue invoices and credit / debit notes in compliance with existing CEE and EXTRA CEE regulations;
• Ensure all activities necessary for goods collection;
• Issue logistics and customs documentation needed for export purposes;
• Monitor the customer's credit situation;

Competences and requirements :

• Degree in Foreign Languages and / or Economics and similar;
• 3 / 4 years of Experience in the Sales Administration area;
• Client & Service Orientation;
• Excellent knowledge of English and preferably of a second language (German nice to have);
• Precision and accuracy;
• Planning & Organization;
• Highly appreciated knowledge of SAP management;
• Basic knowledge of Microsoft Office

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903 / 77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included