Customer Service Associate

Altro; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A company in the pharmaceutical sector located in Milan is seeking a dedicated customer support representative. Responsibilities include managing orders, providing support via phone and email, and data entry related to customer inquiries. The ideal candidate will possess strong communication skills and experience in order management. This position offers a unique opportunity to contribute to a dynamic team.

Competenze

• Strong communication skills for customer support.
• Experience in order management and data entry.

Mansioni

• Track and manage customer orders and dispatches.
• Provide telephone and email support for customer inquiries.
• Enter and process data related to customers and orders.

Descrizione del lavoro

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team. The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes.

Key Responsibilities

• Order management: track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contracts.
• Support and inform management and field force about arrangements with customers and realization of contracts.
• Provide permanent telephone and / or email customer support regarding orders, product availability, shipments, payments and agreements.
• Enter data related to customers and orders into relevant IT systems.
• Process any complaints into relevant IT systems and forward them for further resolving.
• Prepare analyses and reviews of marketing and other data.