Customer Quality Technical Support (m/f/d)

H-E Parts; Lodi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global energy company is seeking a Customer Quality Technical Support professional in Lodi, Italy. This role involves cooperating with the Customer Quality Manager to ensure quality requirements are met for diverse products, including transformers. Candidates should hold a technical diploma and have 2-3 years of relevant experience in a technical area, with strong communication skills in both Italian and English. The position offers a full-time schedule without remote options and provides various benefits, including health insurance and flexible working arrangements.

Servizi

Health insurance

Pension fund

Flexible working type

Flexible working hours

Competenze

• 2-3 years of previous experience in electrical, mechanical, or related technical area.
• Willingness to travel for business.
• Fluent in Italian and English.

Mansioni

• Support the customer quality team with solutions for customer complaints.
• Participate in daily customer first meetings.
• Prepare investigation reports and RCA analysis.
• Propose improvement projects based on quality issues.

Conoscenze

Collaborative

Excellent communication skills

Structured thinking

Problem-solving

Formazione

Technical diploma

Descrizione del lavoro

Location: Lodi, Lodi, Italy

Job ID: R0075100

Date Posted: 2025-03-18

Company Name: HITACHI ENERGY ITALY S.P.A.

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Job Description:

As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product.
Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).

How you'll make an impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)
• Participate to daily customer first meetings
• Support in driving the customer quality progress, early warning and elevate key issues to the next level
• Prepare investigation report and RCA analysis
• Propose improvement projects based on quality issue to reduce the warranty cost
• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

Your background

• Technical diploma
• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.
• Structure thinking, collaborative and oriented to improve the reliability of the products
• Able to handle different tasks and excellent communication skills to relate to customers and other functions
• Fluent in Italian and English
• Available for business trips

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.