Customer Expert for Leader in Photography and Imaging - Italian - Remote Athens

Dila Recruitment; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a dynamic team at a leading recruitment agency, where your primary role involves supporting customers through effective communication and technical troubleshooting. This full-time position offers professional growth opportunities, comprehensive training, and relocation support to Greece. Enjoy a competitive salary with additional benefits, including healthcare and language courses.

Servizi

Relocation support to Greece

Competitive salary plus two additional salaries per year

Healthcare benefits

Free online Greek language courses

Modern workplace with relaxing areas

Competenze

• Strong written and verbal skills in Italian and good communication skills in English.
• Tech savviness and solution-oriented, out-of-the-box thinking.
• Positive attitude and willingness to learn.

Mansioni

• Communicate with customers via phone, chat, and email.
• Track cases to ensure timely closures and maintain professional relationships.
• Answer customer inquiries and troubleshoot technical issues.

Conoscenze

Communication

Tech savviness

Solution-oriented thinking

Empathy

Written skills in Italian

Verbal skills in English

Descrizione del lavoro

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat, and email
• Track and follow cases to ensure they are closed efficiently and promptly
• Maintain strong professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets
• Answer customer inquiries and troubleshoot or escalate technical issues they face
• Follow standard diagnostic procedures, focusing on handling the most frequently asked questions effectively
• Turn every customer into a satisfied customer!
• Exchange ideas and solutions with colleagues

What you will bring :

• Strong written and verbal skills in Italian
• Good communication skills in English
• Tech savviness
• Solution-oriented, out-of-the-box thinking
• An empathetic nature with matching communication skills
• A positive and adventurous attitude
• A willingness to learn and absorb knowledge and experience

What we offer :

• Support for your relocation to Greece, including flight tickets, hotel accommodation, and assistance with house searching (all at no cost to you)
• Competitive monthly salary plus two additional salaries per year
• Healthcare benefits and various discounts
• Full training provided by certified instructors
• Opportunities for professional growth and development
• Participation in special events, community, and social responsibility initiatives
• Free online Greek language courses
• Modern premises with a great working environment and relaxing break areas

Key Skills

HR Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type : Full Time

Experience : [Specify years of experience]

Vacancy : 1