customer care specialist

Adecco; Limbiate; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Care Specialist in Limbiate. The position involves managing customer requests, coordinating support activities, and engaging with customers in both Italian and English. Candidates should have a high school diploma and previous experience in customer service or administrative roles. Strong computer skills are essential. Full-time employment is offered with the potential for permanent placement.

Competenze

• Proven experience in customer service or administrative support roles.
• High proficiency in both English and Italian.
• Strong computer literacy with a quick learning ability.

Mansioni

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments for efficient support.
• Performing administrative tasks related to customer service.

Conoscenze

Customer service

Communication

Technical troubleshooting

Computer literacy

Language proficiency in English

Language proficiency in Italian

Formazione

High school diploma or equivalent

Strumenti

SAP

Learning Management System (LMS)

Descrizione del lavoro

Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.

The selected candidate will join the customer support team.

Responsibilities

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments to ensure efficient support.
• Performing administrative tasks related to customer service.
• Providing responsive and professional customer support to training participants and internal stakeholders.
• Managing order processing activities for Italian customers in SAP.
• Supporting the sale, scheduling, booking, coordination, and logistics of local training courses.
• Assisting with administrative tasks across the EMEA Training Support group.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Ensuring the accuracy and integrity of student certification documentation.
• Collaborating with trainers and operations teams to ensure smooth course delivery.
• Handling inquiries via email, phone, and chat in both Italian and English.

Required Qualifications

• High school diploma or equivalent.
• High proficiency in English (spoken and written) and Italian.
• Proven experience in customer service or administrative support roles.
• Strong computer literacy and ability to quickly learn new systems.
• Excellent communication and interpersonal skills.

Full-time | A fixed-term contract with the possibility of a permanent position afterwards is offered.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Manufacturing