Crypto Chat Support Specialist — Remote

SupportYourApp; Remoto; EUR 25.000 - 43.000; Tempo pieno

Descrizione del lavoro

A leading technology support firm is seeking a Chat Support Consultant in Lombardia, Italy. This role involves providing exceptional customer support in the crypto trading space via live chat, tickets, and email. Candidates must be native Japanese speakers with strong English proficiency, have at least 6-12 months of online customer support experience, and be comfortable in a fast-paced environment. This position offers flexible remote work and a supportive, multicultural community.

Servizi

Flexible schedule

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Competenze

• 6–12 months of online customer support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem-solving skills.
• Personal laptop with at least 8GB of RAM and stable internet connection.

Mansioni

• Provide customer support in crypto trading via live chat, tickets, and email.
• Handle inquiries, order disputes, and appeals.
• Deliver valid and accurate information to customers.

Conoscenze

Native Japanese

Strong English proficiency (B2/C1 preferred)

Problem-solving skills

Analytical skills

Adaptability

Strumenti

CRM software

Descrizione del lavoro

A leading technology support firm is seeking a Chat Support Consultant in Lombardia, Italy. This role involves providing exceptional customer support in the crypto trading space via live chat, tickets, and email. Candidates must be native Japanese speakers with strong English proficiency, have at least 6-12 months of online customer support experience, and be comfortable in a fast-paced environment. This position offers flexible remote work and a supportive, multicultural community.