CRM Data Analyst: Insights, Dashboards & Campaign Support

MSC CRUISES; Campania; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cruise company located in Italy is seeking a CRM Analyst to analyze customer data and support CRM strategies. Responsibilities include generating reports, developing KPIs related to customer engagement, and refining reporting processes. The ideal candidate will have 1-2 years of experience in CRM, be fluent in English, and possess a Bachelor's degree in a relevant field. Knowledge of tools such as Power Bi and SQL is advantageous. This position contributes to enhancing customer satisfaction and engagement.

Competenze

• 1-2 years of proven experience in managing CRM activities.
• Familiarity with SQL, Python, R or similar.
• Knowledge of Power Bi, Qsense or similar is an advantage.

Mansioni

• Analyze customer data to identify trends and insights.
• Generate reports and dashboards communicating key metrics.
• Collaborate with cross-functional teams for valuable insights.

Conoscenze

CRM management

Fluent English

Advanced Excel

Strong analytical skills

Detail-oriented

Formazione

Bachelor’s degree in Marketing, Statistics, or related field

Strumenti

Power Bi

SQL

Python

R

Descrizione del lavoro

A leading cruise company located in Italy is seeking a CRM Analyst to analyze customer data and support CRM strategies. Responsibilities include generating reports, developing KPIs related to customer engagement, and refining reporting processes. The ideal candidate will have 1-2 years of experience in CRM, be fluent in English, and possess a Bachelor's degree in a relevant field. Knowledge of tools such as Power Bi and SQL is advantageous. This position contributes to enhancing customer satisfaction and engagement.