Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi & Meredith Consulting; Bolzano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A consulting firm is seeking a Content Moderator/Customer Service Agent in Porto, Portugal. The role involves moderating user-generated content, assisting users in multiple channels, and ensuring a positive online experience. Fluency in German and English is essential. The company offers a welcome bonus of 3000 EUR and full relocation support.

Servizi

3000 EUR Welcome Bonus

Comprehensive relocation package

Paid training and onboarding

Modern office space

Career growth opportunities

Competenze

• Fluency in German and English to assist users effectively.
• Ability to handle user-generated content with professionalism.
• Understanding of content moderation guidelines.

Mansioni

• Review and moderate user-generated content according to platform guidelines.
• Assist users via chat, email, or internal systems with professionalism and empathy.
• Escalate violations or complex issues per internal protocols.
• Support a safe and positive user experience by enforcing content policies.
• Maintain accurate documentation of interactions and moderation actions.

Conoscenze

German (C2/native)

English (B2+)

Descrizione del lavoro

Overview

We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Location: Porto, Portugal (On-site)

EU Passport Required

Languages: German (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Welcome Bonus: 3000 EUR (paid upon joining)

Relocation support provided if you're moving from abroad

What You'll Be Doing

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

What We Offer

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!

Contact: [e-mail]