Conference and Events Sales Agent

Hilton Worldwide, Inc.; Venezia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Conference and Events Sales Agent in Venice, Italy. You will support sales administration for hotel events and work closely with customers to understand their needs. Responsibilities include maximizing event revenue, converting inquiries into sales, and maintaining high standards of customer service. The ideal candidate will possess strong organizational skills, a confident telephone manner, and be proficient in Business English. Experience in a similar role is a plus.

Competenze

• Confident telephone manner and strong customer service focus.
• Demonstrated previous experience in a conference and events function is preferred.

Mansioni

• Maximize rooms, groups, and events revenue through effective selling.
• Handle customer inquiries with a professional manner.
• Convert customer inquiries into confirmed sales.
• Build strong relationships with customers to understand their needs.
• Arrange hotel show rounds.

Conoscenze

Good organizational and administration skills

Positive attitude

Good communication skills

Confident telephone manner

High level of IT skills

Fluent Business English

Descrizione del lavoro

Job Description - Conference and Events Sales Agent (HOT0C9OF)

Overview

A Conference and Events Sales agent will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

Work Location: Hilton Molino Stucky Venice Giudecca 810 Venice 30133

As a Conference and Events Sales agent, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The Conference and Events Sales agent will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a Conference and Events Sales agent will perform the following tasks to the highest standards:

• Maximize rooms, groups, conference and events revenue through reactive selling and commercial management techniques
• Convert customer enquiries into confirmed sales
• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
• Convert and confirm existing opportunities to increase sales and conversions within the Team
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds

What are we looking for?

A Conference and Events Sales agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Fluent Business English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Demonstrated previous experience working in the Conference and Events function

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!