Commercial operations specialist

Eurofins BioPharma Product Testing Italy; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading analytical services firm is seeking a Commercial Operations Specialist in Milan. This role focuses on providing technical and commercial support, managing client communications, and collaborating with various departments. Candidates should hold a degree in a scientific field and possess strong communication and organizational skills. Flexible working hours and meal vouchers are included. Join a dynamic team focused on delivering value in the BioPharma sector.

Servizi

Flexible working hours

Meal vouchers (€8 / day)

Corporate welfare

Professional development support

Competenze

• Previous experience in Customer Care/Service is a plus.
• Excellent command of English is mandatory.
• Ability to work autonomously and in a team.

Mansioni

• Manage client communications regarding Lab Access platform.
• Assist sales team in preparing offers and managing samples.
• Handle customer data in CRM.
• Interface with departments to solve logistical issues.
• Ensure compliance with economic proposals in sample processing.

Conoscenze

Client communication

Project monitoring

Problem-solving

Interpersonal skills

IT tools proficiency

Formazione

Degree in Biology, Pharmaceutical Chemistry, or related field

Descrizione del lavoro

Commercial Operations Specialist

Company Description

With 900 laboratories, approximately 65,000 employees, over 200,000 analytical methods, a presence in 54 countries, and an annual revenue of €6.7 billion, Eurofins Scientific is an international leader in third‑party analytical services in the Pharmaceutical, Food, Environmental, and Consumer Products sectors.

Eurofins, with the goal of strengthening its BioPharma division and delivering value to clients worldwide, is constantly seeking highly motivated individuals who are results‑oriented and eager to join a solid and dynamic organization.

Job Description

Eurofins BioPharma Product Testing, as part of its growth and development strategy, is looking for a resource to join its Sales & Marketing department at its Vimodrone (MI) site as a Commercial Operations Specialist.

This role does not involve laboratory activities but requires specific technical skills, mainly focused on daily support for external and internal clients, managing communications (phone, e‑mail) with clients (BioPharma, Medical Device, and Biocide markets) and internal operational and commercial units to provide the required technical and/or commercial support.

The position requires daily use of IT systems and English language (role part of a European team, manager not based in Italy).

Responsibilities

• Direct contact, management, and support for Direct and Intercompany clients regarding Lab Access platform;
• Assistance and support to the sales team and technical secretaries in preparing offers, test codes, and/or sample management;
• Customer data management and requests in CRM;
• Interface with various company departments to resolve logistical and/or administrative issues;
• Support units in managing assignments to ensure consistency with economic proposals and compliance for sample processing within the company LIMS;
• Support commercial management/Inside Sales and Commercial Operations management in defining operational workflows for the team.

Qualifications

• Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, Bioengineering, or other scientific fields;
• A previous experience in Customer Care / Service or similar roles will be considered a plus;
• Ability to interface, support, and communicate with clients at a commercial level;
• Ability to monitor and follow up on projects;
• Excellent knowledge of English is a Must (interview will be conducted in English);
• Organization, accuracy, and punctuality;
• Autonomy in daily work management and teamwork;
• Problem‑solving skills and strong interpersonal skills;
• Excellent command of IT tools;
• Residence in Milan or nearby Vimodrone.

Additional Information

• Flexible working hours;
• Meal vouchers (€8 / day);
• Corporate welfare;
• Professional development support.

The type of contract will be evaluated based on the selected profile.

To apply, please send a detailed CV, specifying authorization for personal data processing.