Cloud Solutions Support Engineer

Siemens Mobility; Milano; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan seeks a Cloud Solutions Support Engineer with expertise in providing high-quality support for cloud solutions. You will respond to customer inquiries, troubleshoot issues, and maintain knowledge base articles. The ideal candidate has a degree in Computer Science and 1-3 years of experience in technical support, alongside familiarity with AWS and cloud services. This role offers flexible working options, including hybrid and remote, and a supportive team culture.

Servizi

Flexible working environment

Health insurance extendable to family

Free on-site lunch options

Continuous learning opportunities

Competenze

• 1–3 years in technical support or customer service (cloud preferred).
• Understanding of cloud services: VMs, storage, networking, identity management.
• HVAC domain knowledge is a plus.

Mansioni

• Respond to customer inquiries and support tickets for cloud services.
• Diagnose and resolve issues in cloud applications and configurations.
• Create and maintain internal/external knowledge base articles.

Conoscenze

Technical Support

Problem-solving

Networking

Linux/Windows OS

Scripting (PowerShell, Bash, Python)

AWS

Cloud services understanding

Fluent in English

Fluent in Italian

Formazione

Degree in Computer Science, IT or equivalent

Strumenti

AWS

Azure

Google Cloud

Descrizione del lavoro

We are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

As Cloud Solutions Support Engineer your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.

Your main activities will be:

Technical Support & Troubleshooting

• Respond to customer inquiries and support tickets for cloud services
• Diagnose and resolve issues in cloud applications and configurations
• Bring up complex cases to R&D when needed
• Communicate clearly and empathetically via email, chat, and phone
• Guide users on best practices for cloud product usage
• Ensure satisfaction through proactive follow-ups
• Partner with product, engineering, and operations teams
• Share customer insights to influence product development

Knowledge Sharing

• Create and maintain internal/external knowledge base articles
• Contribute to FAQs, user guides, and training materials
• Stay up-to-date on cloud offerings, tools, and support processes

To be a perfect fit for this role, you would already have:

• Degree in Computer Science, IT, or equivalent experience
• 1–3 years in technical support or customer service (cloud preferred)
• Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python)
• Experience with AWS (plus Azure or Google Cloud is a bonus)
• Understanding of cloud services: VMs, storage, networking, identity management
• HVAC domain knowledge is a plus
• Strong communication and problem-solving skills
• Dedicated, collaborative, and growth-oriented mindset
• Fluent in English and Italian
• Eligible to work in Italy

What we offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys
• An inclusive team culture where you can be yourself

Take a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens IT

Join us and be yourself. Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.

Your recruiting team is looking forward to getting to know you!

Applications must include a CV in English