Client Service & Operations Assistant Manager

N2S Italia Ltd.; Roma; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury travel service company is seeking a Client Service & Operations Assistant Manager to assist VIP clients during their stays. The role involves coordinating with suppliers, maintaining client communications, and providing travel updates. Candidates should have at least 2 years of experience in the luxury travel industry, be fluent in both Italian and English, and be comfortable with remote work. This position offers a full-time contract with flexible working conditions.

Servizi

20 working days annual leave

Working from home

Flexible start date

Competenze

• Minimum 2 years experience in the luxury travel industry or strong customer care service role.
• Fluent in professional Italian and English, both spoken and written.

Mansioni

• Welcome clients on arrival and assist them throughout their stay.
• Maintain constant contact with VIP clients and provide essential updates.
• Coordinate with ground teams to ensure smooth execution of services.
• Upload and maintain supplier information in company software.
• Support CEO, COO, CFO, and Quality Manager with daily tasks.

Conoscenze

Customer care

Client relations

Communication in Italian

Communication in English

Problem-solving

Descrizione del lavoro

Position: Client Service & Operations Assistant Manager

Start Date: flexible but ideally from January / February

Type of Contract: Full-Time

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Probation Period: 3 months

Working place: working from home / remote

1st April to 31st October - Monday to Friday + Weekend on call

1st November to 28th February: 3 days / week

Customer Care and Travel Quality Management (April to October)

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with VIP clients, providing daily updates and essential travel information.
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software.
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
• Ensuring clients’ extras are invoiced and paid, and that agent commissions are updated in the system.

Admin, Account Management, and Product (November to March)

• Uploading, maintaining and updating supplier information (services, experiences, villas) and their prices in the back office and company software.
• Booking folders closure liaising with CFO.
• Assistance with developing travel guides.

Support the CEO, COO, CFO and Quality Manager with daily tasks if required.

Qualifications

• Minimum 2 years experience in luxury travel industry and/or any strong customer care service role.
• Professional Italian & English speaking and writing.
• London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).