Client Relationship On-Field Representative/ Enterprise - Milan

Viva.Com; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading financial services provider in Lombardy is seeking a Business Development Representative to promote services directly to clients and ensure support for merchants. This role requires over 2 years of experience in business development, negotiation skills, and fluency in English and Italian. The position offers a dynamic work environment with opportunities for client interactions and travel.

Competenze

• 2+ years of experience in business development within a fast-paced environment.
• Understanding of financial products/services features.
• Experience with CRM systems.
• Outstanding negotiation and organizational skills.

Mansioni

• Serve as the primary point of contact for key enterprise clients.
• Coordinate with cross-functional teams to deliver tailored solutions.
• Manage complex onboarding projects ensuring timelines are met.
• Monitor and analyze portfolio performance.
• Provide in-person support for existing customers.

Conoscenze

Business development

Negotiation skills

Organizational skills

Customer Relationship Management (CRM)

Fluent in English

Fluent in Italian

Descrizione del lavoro

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Serve as the primary point of contact for key enterprise clients;
• Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;
• Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.