Client Relationship Manager

Bybit; Pistoia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading crypto exchange is seeking a VIP Relationship Manager to enhance client experience in Italy. This remote role involves managing relationships with VIP clients, performing client acquisition, and ensuring service excellence through stakeholder collaboration. The ideal candidate has 4-7 years of experience in sales and client services within the financial sector, particularly with high net-worth individuals and institutional clients.

Competenze

• At least 4-7 years of experience in sales and client services with an international financial background.
• Experience managing a client portfolio including institutional clients and high net-worth individuals.

Mansioni

• Perform client acquisition and manage relationships with global VIP clients.
• Enhance and expand relationships through frequent communication.
• Build customer service processes and track key customer statuses.
• Analyze client behavior and prepare analytical reports.
• Liaise with stakeholders to provide optimal service solutions.

Conoscenze

Client acquisition

Relationship management

Communication skills

Stakeholder management

Descrizione del lavoro

Overview

Job Title: VIP Relationship Manager

Job Type: Remote

Overview

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private