Client Relationship Manager

Bybit; Pescara; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading financial services provider is seeking a VIP Relationship Manager to manage global VIP clients and enhance customer experience. The ideal candidate will have 4-7 years of relevant experience in sales and client services, preferably in banking or investments. This remote position focuses on building strong relationships and providing excellent service solutions.

Competenze

• At least 4-7 years working experience in sales and client services function.
• Experience in international financial background in banking or investments.

Mansioni

• Perform client acquisition and manage a portfolio of global VIP clients.
• Enhance relationships with existing clients through frequent communication.
• Analyze clients' behavior and prepare key customer analysis reports.
• Liaise with stakeholders to provide optimal service solutions.

Conoscenze

Client acquisition

Relationship management

Analytical skills

Communication

Descrizione del lavoro

Job Title : VIP Relationship Manager

Job Type : Remote

Job Overview :

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities :

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications :

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private