Client Advisor - Maternity Cover Part Time

OTB; Fidenza; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

An international luxury brand is seeking a Part Time Client Advisor for their outlet store in Fidenza. The role includes providing excellent customer service, maintaining customer relationships, and achieving sales goals. Ideal candidates should possess previous retail experience, strong communication skills in Italian, and a results-driven attitude. Flexible availability is required, including weekends and holidays.

Competenze

• Previous retail experience, preferably in luxury fashion.
• Proactivity, enthusiasm, fashion knowledge and problem solving.

Mansioni

• Welcome and serve customers providing excellent in-store experience.
• Develop effective one-on-one relationships with customers using digital tools.
• Maintain accurate records of customer activities and preferences.
• Demonstrate brand and product knowledge.
• Achieve established personal and store sales goals.

Conoscenze

Strong communication skills in Italian

Strong attention to details

Results-driven and customer focused

Time management

Problem solving

Omni-channel retail orientation

Flexible availability

Descrizione del lavoro

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Part Time Client Advisor for our outlet store in Fidenza.

Main Responsibilities

• Welcome and serve the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
• Develop and maintain effective one‑on‑one relationship customers, using also digital tools.
• Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow‑up information related to closing the sale.
• Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
• Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all product inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills

• Strong communication skills in Italian (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy.
• Strong attention to details.
• Results‑driven and customer focused.
• Time management.
• Problem solving.
• Omni‑channel retail orientation.
• Flexible availability – including weekends and holidays.

Requirements

• Previous retail experience, preferably in luxury fashion.
• BOH knowledge.
• Proactivity, enthusiasm, fashion knowledge and problem solving.

Conditions

• Temporary contract.
• Part Time – 24 Hours.