Cargo Operations Specialist

MSC Air Cargo SA; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading air cargo service provider in Milan is seeking a highly motivated Cargo Operations Specialist. You will manage ground operations and ensure efficient handling of cargo while driving relationships with stakeholders. The ideal candidate will have over 10 years of air cargo experience, including 5 years in airline operations, and a thorough knowledge of IATA standards. This full-time role offers a dynamic environment with opportunities for travel and strategic project involvement.

Competenze

• 10 years of air cargo experience, with 5 years in Airline Cargo operations.
• Experience with handling full freighter aircraft, preferably Boeing 777F.
• Knowledge of IATA standards and dangerous goods regulations.

Mansioni

• Manage station activities coordinating with Cargo Operations Manager and Global Director.
• Build and maintain relationships with stakeholders and vendors.
• Support development and implementation of training plans for stations.

Conoscenze

Team player

Logical and solution-oriented

High quality focus

Strong interpersonal skills

Excellent communication skills

Fluency in English

Descrizione del lavoro

We are looking for a highly motivated and hands‑on Cargo Operations Specialist to support the growth of MSC Air Cargo activities.

Responsibilities

• Manage all activities at stations in coordination with and at the direction of the Cargo Operations Manager (COM) and Global Cargo Operations Director (COD). Ensure MAC employees and contracted service providers carry out ground handling activities in a cost‑effective, efficient, safe and secure manner. Direct and guide stations on all ground operations activities ensuring adaptation of best practice.
• Support the adaptation, development and maintain processes, procedures to ensure MAC SOPs are adhered to and that the highest levels of quality are consistently delivered across the region. Coach stations to provide clarity and direction in accordance with MAC’s overall cargo operations strategy.
• Build and maintain relationships with internal and external stakeholders across departments and vendors.
• Ensure implementation of CAPA process, ensuring that stations answer and close CAPAs in accordance with MAC policy.
• Manage the implementation of KPI’s ensuring that Stations and vendors reach and maintain KPI targets set by the COD.
• Ensuring cargo operations at station level are conducted in accordance with applicable Local government regulations and company rules and regulations. Provide strategic leadership setting the operations organizations direction while supporting safety objectives, implementing and managing standards and procedures as determined by the business and regulatory agencies to mitigate risk.
• Support the COM for ensuring a training plan for stations is in place.
• Support all stations training is complete and record keeping requirements are satisfied.
• Identify the initial requirements, lead and manage implementation of new cargo stations (and adhoc operations), providing timely support and advice in the critical set up phase including manpower and other resources planning.
• Build relationships with local government regulatory agencies.
• Support to develop and lead strategic regional cargo operations projects in order to deliver desired result as directed by the CEO Air Cargo, COD and COM.
• Support various projects as requested by CEO Air Cargo, COD, COM from project pre planning through change management implementation.

Required Qualifications

• You are able to work independently but also understand yourself as a team player.
• You approach challenges logical and solution oriented.
• You strive for high quality, have the ability to add strength to our multi‑national teams.
• You are flexible, highly motivated, and open to travel within the region as well as occasionally worldwide.
• You are able to provide swift response and solutions on multiple complex requests.
• You actively contribute in developing MSC Air Cargo’s operational excellence and willing to share your knowledge.
• You should be fluent in English; further languages would be advantageous.
• You have extensive experience in all kinds of shipments from general cargo to special products.
• You have strong interpersonal skills and excellent communication skills both written and verbal.
• You have at least 10 years of air cargo experience and 5 years of experience in Airline Cargo operations activities.
• You should have in depth knowledge and experience in handling and working with full freighter aircrafts, preferably Boeing 777F.
• You have extensive knowledge and experience with ACMI, Charter, and dedicated lift solutions.
• You have a proven ability to distil complex, ambiguous information with clear, analytical framework to drive decisions keeping both safety and quality at highest priority.
• You have an extensive and in depth knowledge of IATA standards and dangerous goods regulations.
• You have a thorough knowledge of Cargo Operations, and an understanding of hardware, software and protocols related to cargo handling systems.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Airlines and Aviation