Brand Ambassador Luxury German & English

Odity; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A multinational customer relations firm is seeking a Brand Ambassador for Luxury Brands. The role is based in Milan, Italy, requiring fluency in German and strong customer care skills. Responsibilities include managing customer relations and providing e-commerce support. Ideal candidates will have experience in the luxury sector and strong communication skills. This full-time position offers a collaborative environment and opportunities for professional growth in the luxury world.

Competenze

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of IT tools, especially Microsoft Office applications.
• Willingness to undergo targeted training on Luxury Brands.

Mansioni

• Manage customer relations with Italian and international customers via phone/chat/e-mail.
• Provide e-commerce and after-sales support for online purchases.

Conoscenze

Fluency in German (B2-C1)

Customer care skills

Excellent communication skills

Formazione

Degree in e-commerce, Customer Care, Fashion, or Luxury

Strumenti

Microsoft Office applications

Descrizione del lavoro

Overview

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers. We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo. Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors. We\u2019re looking for a Brand Ambassador Luxury German & English to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages

• German mandatory (B2 - C1)

Responsibilities

• Customer relations with Italian and international customers through phone/chat/e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury
• Good knowledge of the main IT tools and specifically of Microsoft Office applications
• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.

BRAND AMBASSADOR Luxury German English Milano, ITALY