BRAND AMBASSADOR Luxury German

JR Italy; Pavia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury customer care firm in Pavia is seeking a Brand Ambassador with strong customer care skills and fluency in German. You will assist international customers via phone, chat, and email, supporting online purchases. Ideal candidates have experience in fashion and luxury, along with excellent communication skills. This full-time role offers a collaborative environment with continuous training.

Competenze

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of Microsoft Office applications.
• Targeted and continuous training on Luxury Brands.

Mansioni

• Customer relations with Italian and international customers through phone/chat/e-mail.
• Assisting customers in their online purchases.

Conoscenze

Fluent in German (B2/C1)

Customer care attitude

Excellent communication skills

Interpersonal skills

Formazione

Degree in e-commerce or relevant experience

Strumenti

Microsoft Office

Descrizione del lavoro

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At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages knowledge:

German (B2/C1)

Tasks:

• Customer relations with Italian and international customers through phone/chat/e-mail

• E-commerce and after-sales support: assisting customers in their online purchases

Contract: Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications:

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.

• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

• Targeted and continuous training on Luxury Brands

• Constant practice of languages and professional growth in the luxury world

• Collaborative and supportive environment

• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.