BRAND AMBASSADOR Luxury French & English

Odity; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global customer service firm is seeking a Brand Ambassador in Milan to handle customer relations in luxury sectors. The ideal candidate is fluent in French and English, experienced in customer care, and passionate about luxury brands. This full-time role includes e-commerce support and requires excellent communication skills.

Servizi

Targeted training on Luxury Brands

Continuous language practice and professional growth

Collaborative and supportive environment

Innovative workspaces

Competenze

• Fluent in French (C1/C2) and English (C1/C2).
• Experience in customer care for luxury brands.
• Proficient in Microsoft Office applications.

Mansioni

• Handle customer relations through various channels.
• Provide e-commerce support for customer purchases.

Conoscenze

Customer care

Fluent in French

Fluent in English

Communication skills

Interpersonal skills

Formazione

Degree in fashion or luxury management

Experience in e-commerce Customer Care

Strumenti

Microsoft Office

Descrizione del lavoro

Overview

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a highly skilled BRAND AMBASSADOR Luxury French & English, to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office : Milan ON-SITE

Languages

French mandatory (C1 / C2)

English mandatory (C1 / C2)

Tasks

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week

Qualifications

• Degree and / or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefits

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other