Bilingual Weekend VA - Italian & English (Remote)

Xenia; Bologna; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A dynamic short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends. This remote position involves handling guest messages, assisting with check-in and check-out processes, and ensuring clear communication. Candidates should have experience in the hospitality sector and be familiar with digital tools. The goal is to provide a positive guest experience while working independently in a remote environment.

Competenze

• Experience in customer support, especially in hospitality.
• Ability to manage guest messages and inquiries effectively.
• Strong independent working skills in a remote environment.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Fluency in Italian and English

Excellent communication skills

Time management skills

Familiarity with digital tools

Descrizione del lavoro

A dynamic short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends. This remote position involves handling guest messages, assisting with check-in and check-out processes, and ensuring clear communication. Candidates should have experience in the hospitality sector and be familiar with digital tools. The goal is to provide a positive guest experience while working independently in a remote environment.