Bilingual IT Support Specialist - Italian & French Markets

Haemonetics; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Milan is seeking a Product Support Specialist to join its team. This role involves providing first-level support for customer inquiries and technical issues primarily for the Italian and French markets. Candidates should have a technical education and 1-2 years of customer service experience, along with fluency in Italian and French. Strong communication skills and an understanding of the medical industry are preferred.

Competenze

• Minimum 1 to 2 years of experience working in a customer service capacity.
• Basic knowledge of IT and Network functionality is a plus.
• Experience in the medical industry is a plus.

Mansioni

• Provide first-level support via phone and remote tools.
• Diagnose and resolve application, hardware, and software issues.
• Coordinate and assign service requests to field service teams.
• Contribute to the continuous improvement of support processes.
• Log all support interactions in the helpdesk ticketing system.

Conoscenze

Customer service skills

Fluency in Italian

Fluency in French

Written and spoken English

Formazione

Engineering or Technical education

Strumenti

Microsoft desktop and Windows server operating systems

Descrizione del lavoro

A leading medical technology company in Milan is seeking a Product Support Specialist to join its team. This role involves providing first-level support for customer inquiries and technical issues primarily for the Italian and French markets. Candidates should have a technical education and 1-2 years of customer service experience, along with fluency in Italian and French. Strong communication skills and an understanding of the medical industry are preferred.