Bilingual French/English Customer Support Specialist-Hybrid

Essence Coaching Group; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international customer support provider is seeking a dedicated Customer Support Representative fluent in French and English to join their team. The role involves handling customer inquiries, troubleshooting technical issues, and providing excellent service. Candidates should have a customer-first mindset, strong problem-solving skills, and 1-2 years of experience in a BPO environment. This position offers a salary of 1700 EUR gross per month, structured onboarding, and potential for a hybrid work model after six months.

Servizi

Relocation assistance

Access to ongoing skill development

Structured onboarding

Competenze

• Advanced proficiency in both French and English required.
• Customer-first mindset with excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to ensure customer satisfaction.

Conoscenze

French C1

English C1

Customer Service

Problem-solving

Attention to detail

Descrizione del lavoro

A leading international customer support provider is seeking a dedicated Customer Support Representative fluent in French and English to join their team. The role involves handling customer inquiries, troubleshooting technical issues, and providing excellent service. Candidates should have a customer-first mindset, strong problem-solving skills, and 1-2 years of experience in a BPO environment. This position offers a salary of 1700 EUR gross per month, structured onboarding, and potential for a hybrid work model after six months.