Benefits Representative | EMEA

Deel; Italia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A fast-growing SaaS company is seeking a Benefits Representative to manage client benefits administration. Candidates should have 2+ years of relevant experience and a solid understanding of EMEA benefits processes. Responsibilities include resolving client issues, managing accounts, and providing training on the benefits platform. This remote position offers flexibility along with competitive pay and benefits.

Servizi

Stock grant opportunities

Flexible remote work

WeWork access

Competenze

• Minimum 2 years of experience in benefits administration.
• Deep understanding of EMEA benefits processes and compliance.
• Ability to manage multiple projects simultaneously.
• Customer service experience focused on employees.

Mansioni

• Troubleshoot and resolve benefits-related issues.
• Manage high volume of accounts and build client relationships.
• Respond to benefit questions and assist with navigation.

Conoscenze

Benefits administration

Client-facing communication

Analytical skills

Problem-solving

Interpersonal skills

Strumenti

Benefits administration software

Descrizione del lavoro

Overview

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform with AI-powered tools and a fully owned payroll infrastructure. Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies, our team of 6,000 spans more than 100 countries, speaks 74 languages, and fosters a connected and dynamic culture that drives learning and innovation for our customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited hiring and career opportunities. Deel is building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, Deel paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, wherever they are.

Our momentum is reflected in our achievements and customer satisfaction, including CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s list, with a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Your experience at Deel will be a career accelerator as you tackle complex challenges that impact millions of people’s working lives. With a $12 billion valuation and $1B in ARR in just over five years, you’ll drive meaningful impact while building expertise in the transformation of global work.

Position

As a Benefits Representative at Deel, you will play a crucial role in ensuring seamless benefit management and ongoing support for our clients\' benefits administration needs. You will be responsible for providing ongoing assistance to clients on their benefits policies on Deel’s benefits administration platform.

Responsibilities

• Ongoing Support: Troubleshoot and resolve benefits-related issues in payroll and carrier connections; address short-term reporting requirements and ad-hoc client requests related to benefits administration; conduct quality assurance testing on changes to configured benefits modules; support customers with queries about benefit configuration and handoff to relevant teams; train clients on navigating and utilizing our benefits administration platform.
• Relationship Management: Manage a high volume of accounts in SMB/MM or ENT segments; identify and flag risks that could lead to customer churn; build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation; be the voice of the customer by collecting product and operational feedback and sharing it with internal stakeholders; coordinate with internal teams to ensure timely response and completion of requests.
• Employee Support: Respond to benefit questions, assist with navigation of the system, resolve issues with benefits; properly triage issues and escalate to appropriate teams.

Qualifications

• Minimum of 2 years of experience in benefits administration, preferably in a client-facing role.
• Deep understanding of EMEA benefits administration processes and compliance requirements.
• Proficiency in utilizing benefits administration software platforms.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Customer service experience, focused on employees.

Total Rewards

Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks reflecting our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on role, employment status and location
• Additional perks and benefits based on employment status and country
• The flexibility of remote work, including optional WeWork access

Equal Opportunity

Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other protected characteristics. We provide accommodation on request throughout recruitment; please inform our Talent Acquisition Team at [e-mail] of the accommodation you may require.

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Location

Spain, Ireland, Portugal, Italy

Employment Type

Full time

Location Type

Remote

Department

COGS Operations Expansion Operations Benefits Expansion