AURA Host Stage - ME Milan Il Duca

Melia Purosani Hotel Yogyakarta; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan seeks an Aura Host to ensure exceptional customer satisfaction. This role involves personalising guest experiences and managing complaints. Candidates should hold a Bachelor degree and have passion for hospitality, with proficiency in Italian and English. Join a team that values equality and diversity while promoting sustainable growth.

Servizi

Flexible compensation

Exclusive discounts on products and services

Mansioni

• Comply with the attributes, standards and manuals in their department.
• Ensure the customer experience by personalising their stay.
• Efficiently use customer experience management tools.

Conoscenze

Passion for Hospitality

Very good knowledge of Italian

Very good knowledge of English

Formazione

Bachelor degree

Descrizione del lavoro

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Job Summary:

The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction. The trainee will help the department in the following activities.

What will I be doing?

• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for?

• Bachelor degree
• Passion for Hospitality
• Very good knowledge of Italian and English

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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