Associate GCC Analyst

JAGGAER; Brescia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leader in enterprise procurement is seeking a Customer Support Specialist based in the Milan area. The successful candidate will provide navigation and support to users of the company's platform, troubleshoot issues, and work collaboratively within a team. Applicants should be native Italian speakers with advanced English skills, capable of independent work. A university degree and experience in customer care are preferred. The role offers a 1-year fixed-term contract with opportunities for personal development and a dynamic work environment.

Servizi

Education, coaching, and support for personal development

Exciting and challenging work environment

Modern office with excellent infrastructure

Open and dynamic company culture

Competenze

• Quick learner with the ability to work independently.
• Openness to change and strong adaptability.
• At least 1–2 years of experience in customer care or similar position.

Mansioni

• Provide navigation and support to users of the JAGGAER platform.
• Troubleshoot issues and gather relevant information.
• Work collaboratively as part of a team.

Conoscenze

Native Italian speaker

Advanced English

Advanced communication skills

Advanced digital skills

Formazione

University degree

Strumenti

Outlook

Office

CRM systems

Descrizione del lavoro

JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision‑making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI‑powered industry specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream procurement, in settings demanding an intelligent and comprehensive source‑to‑pay solution. Our 1,200+ global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce.

Principal Responsibilities

• Provide navigation and functional support to users interacting with the JAGGAER platform.
• Troubleshoot issues and gather all relevant information from users to support issue analysis.
• Work collaboratively as part of a team.

Position Requirements

• Native Italian speaker
• Advanced English (mandatory); additional advanced language skills are a plus (German, Spanish, French, Portuguese, Arabic, Dutch, Chinese, etc.).
• Quick learner with the ability to work independently.
• Openness to change and strong adaptability.
• Advanced communication skills.
• Based in the Milan city area.
• At least 1–2 years of experience in a similar position (customer care, end user assistance, etc.).
• Advanced digital skills and experience (Outlook, Office, CRM systems).
• A university degree will be considered a strong plus.
• 1-year fixed‑term contract with the intention of confirmation.

What We Offer

• Education, coaching, and support for your personal development
• Exciting and challenging work environment within an international team
• A modern office with excellent infrastructure
• An open and dynamic company culture

Our values

T ransparency – Openness Builds Trust

E ntrepreneurial Spirit – Own It, Drive It, Make It

A ccountability – Thumbs In, Not Fingers Out

M etrics-Driven Results – Outcomes Over Activities