Assistant Outlet Manager - Jumeirah Capri Palace

Jobbit; Anacapri; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An upscale dining establishment in Anacapri seeks an Assistant Outlet Manager for Summer 2026 to enhance guest experiences and ensure team readiness. Responsibilities include leading operations, managing customer feedback, and conducting training sessions for staff. The ideal candidate will support marketing efforts and collaborate closely with the Head Chef to discuss menus. This position requires strong leadership and communication skills in a bustling restaurant environment.

Mansioni

• Lead guest experience and ensure team success.
• Monitor cashier functions for compliance.
• Respond to customer feedback and complaints.
• Maintain a customer database for guest recognition.
• Advise on improvements to restaurant operations.
• Suggest strategies to increase market share.
• Conduct staff performance evaluations and training.
• Support marketing plan implementation when needed.
• Discuss menus and special requests with the Head Chef.
• Participate in daily briefings in the absence of the Outlet Manager.

Descrizione del lavoro

An opportunity has arisen for an Assistant Outlet Manager to join Il Riccio Restaurant team at Jumeirah Capri Palace for the Summer 2026 season.

Responsibilities

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
• Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
• Maintains and actively use a database of customer details/ history and other strategies that assist in guest recognition
• Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
• Makes suggestions to increase the market share for the Outlet
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Support the Outlet Manager to implement the F&B marketing plan when required
• Discusses menus and special requests with the Head Chef
• Attends and actively participates in the daily F&B briefings in the absence of the Outlet Manager