Assistant Housekeeping Manager -Delta Hotels Marriott Giardini Naxos a Catania | Russotti Gesti[...]

Russottigestionihotels; Trappitello; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hotel management company in Trappitello seeks an Assistant Housekeeping Manager for the Delta Hotels Marriott Giardini Naxos. This role involves assisting in the efficient running of the Housekeeping department, ensuring exceptional guest service, conducting quality checks, and resolving guest complaints. Ideal candidates should have supervisory experience, flexibility for shifts, and good communication skills in English. Interested candidates should send their CV, photos, and data processing authorization according to GDPR.

Competenze

• Experience as a Housekeeping Supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks in large organizations.
• Flexibility to work various shifts, including evenings and weekends.
• Good communication skills in written and verbal English.

Mansioni

• Ensure Housekeeping Attendants deliver exceptional guest service.
• Handle guest and internal customer complaints courteously.
• Conduct quality checks on works done by Room Attendants.
• Ensure timely cleaning of rooms.
• Report adverse guest comments to Housekeeping Manager.
• Conduct checks on Public Areas and ensure maintenance work.
• Ensure punctuality and appearance standards of Housekeeping staff.

Conoscenze

Communication skills

Flexibility

Descrizione del lavoro

Business unit Housekeeping

Sedi Italia/Catania

Season 2026: At Russotti Gestioni Hotels Spa we are seeking a professional Assistant Housekeeping Manager to join our Delta Hotels Marriott Giardini Naxos team. The Assistant Housekeeping Manager assists the First Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

Essential Duties & Responsibilities

• Ensures Housekeeping Attendants deliver the brand promises and provide exceptional guest service at all times.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Conducts quality checks on works done by Housekeeping Room Attendants.
• Ensures clean and complete arrival and occupied rooms in a timely manner.
• Reports to Housekeeping Manager adverse guest comments.
• Reports to Housekeeping Manager lost and damaged items.
• Reports and follow-up on repair and maintenance work.
• Conducts checks on Public Areas, F&B outlets, offices and toilets.
• Ensures scheduled periodic works are carried out.
• Ensures the punctuality and appearance of all Housekeeping Room Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• When manager is not present, participate to morning meetings of the Hotel and, consequently, report to Housekeeping Manager the issues covered.

Experience, Skills & Knowledge

• Work experience as a Housekeeping Supervisor or similar role.
• Hands‑on experience with cleaning and maintenance tasks for large organizations.
• Flexibility to work various shifts, including evenings and weekends.
• Good communication skills, both written and verbal English.

Please send your CV, accompanied by photos and authorization for the processing of personal data pursuant to the General Data Protection Regulation EU 2016/679