Area Manager (Lazio)

Diaverum AB; Roma; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading healthcare company with a presence in Italy seeks an Area Manager to oversee operational excellence in clinics. Responsibilities include managing clinic performance, ensuring high patient satisfaction, and implementing HR policies. The ideal candidate will have a university degree, experience in the service industry, and fluency in English. Join a team that values diversity and is committed to creating an inclusive workplace environment.

Competenze

• Experience in running an operational unit within the service industry, preferably health or pharma.
• Fluent in English (spoken and written).
• Strong leadership and people management capabilities.

Mansioni

• Ensure operational excellence across all clinics in the area.
• Own the financial performance of clinics, meet budgeted targets.
• Support clinic staff for high patient satisfaction.
• Implement HR policies at clinic level.

Conoscenze

Operational excellence management

Financial performance management

Customer satisfaction prioritization

Team leadership

Interpersonal and relationship skills

Solution-oriented mindset

Formazione

University degree in Business Administration or Engineering

Descrizione del lavoro

Diaverum is a Swedish-born multinational healthcare company that provides renal care designed to improve the lives of patients with Chronic Kidney Disease (CKD), helping them live full and meaningful lives.

Our vision is to transform the sector through patient‑centred digital innovations, providing and expanding access to the highest quality of care.

Our goal is to deliver renal care tailored to patients’ needs and choices, offering a portfolio of treatments ranging from prevention, haemodialysis, peritoneal dialysis and home care, to the management of patients’ comorbidities and holiday dialysis.

As a global leader and the largest independent renal care provider in Europe, we care for around 41,000 patients across 450 clinics in 24 countries worldwide. Diaverum employs around 13,000 people globally and is headquartered in Malmö, Sweden.

As an Area Manager, you will play a crucial role in ensuring care and satisfaction for all our patients and operational excellence in our clinics, as well as supporting business development activities in the area.

Main activities

• Take responsibility for the operational excellence of all clinics in the area:
  • Implement efficient clinic processes to ensure high productivity.
  • Ensure high capacity utilisation through strategic patient/staff scheduling and fostering organic growth.
  • Effectively manage supplies, implementing changes to enhance efficiency.
  • Provide technical support to each clinic to optimise capacity utilisation and ensure high customer satisfaction.
• Take ownership of the financial performance of all clinics in the area:
  • Participate in preparing the annual budget for clinics.
  • Ensure financial performance meets the budgeted targets (clinic margin level).
  • Manage clinic costs, including labour, supplies, maintenance and operating expenses, implementing necessary tools and processes.
• Prioritise customer satisfaction by supporting clinic staff in effective and safe troubleshooting:
  • Implement programmes and initiatives to understand patient needs and deliver high patient satisfaction.
  • Act as a role model and leader to clinic staff, fostering a motivated and high‑performing team.
• Support HR Team and Operations Director in implementing HR policies and procedures, handling HR issues at clinic level.

Requirements

• University degree, preferably in Business Administration or Engineering.
• Experience in running an operational unit within the service industry, preferably in health or pharma business, demonstrating a tactical and strategic understanding of business operations.
• Experience working in an international company or with diverse cultures.
• Fluent in English (spoken and written).
• Target and solution‑oriented mindset.
• Proven interpersonal and relationship‑building skills.
• Strong leadership and people management capabilities.
• Foster a collaborative working environment and maintain an open communication style.
• Uphold service supremacy and demonstrate a strong awareness of quality.

At Diaverum we value diversity. We are committed to equal opportunities and to creating an inclusive workplace environment for all our people. We welcome applicants regardless of ethnicity, nationality, gender, gender identity, colour, religious beliefs, disability, sexual orientation, age or marital status.