AfterSales Senior Manager - Machinery

LHH; Novate Milanese; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A multinational production company is seeking a professional for Aftersales & Service management in its Italian market. The role requires a seasoned expert with over 6 years of experience, particularly in team leadership and industrial sectors. Key responsibilities include managing service activities, ensuring customer satisfaction, and monitoring KPIs. Candidates must have excellent communication skills, expertise in service contracts, and proficiency with MS Office and a CRM system. Proficiency in English is also essential.

Competenze

• Minimum of 6 years of relevant professional experience in industrial sectors focusing on the technical department.
• Expertise in rentals and maintenance contracts, understanding service costs.
• Prior experience in team management.

Mansioni

• Responsible for Aftersales & Service activities in the Italian market.
• Measure performance and efficiency based on KPIs.
• Ensure execution of Service activities and projects.

Conoscenze

Team management

Communication skills

Problem solving

MS Office proficiency

English (advanced)

Strumenti

CRM system

Descrizione del lavoro

Da remoto

Remoto

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.

Location: Northwest Milan (1 day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Service activities of the company in the Italian market
• Measure performance and efficiency based on KPIs
• Ensure the execution of the Service activities and projects in the company
• Responsible for the approval of technical suppliers
• Support to branches
• Monitor turnover of Service and spare part sales
• Ensure a high level of customer satisfaction
• Control of internal costs and warranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department
• Expertise in rentals and maintenance contracts (knowledge of service costs, etc.)
• Prior work experience in team management
• Must have ability to train and motivate, proving very good with communication skills
• Passionate and hard worker
• Manage complexity and work volume, problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written