Account Manager

JR Italy; Varese; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative fintech company is seeking a proactive Account Manager to cultivate and grow merchant relationships. This role is crucial in ensuring the satisfaction and profitability of a diverse portfolio. You will be responsible for upselling services, preventing churn, and providing back-office support. Join a dynamic team backed by significant funding, and play a key role in shaping the future of payments and BNPL solutions. If you're driven by relationship-building and business success, this opportunity is perfect for you.

Competenze

• Bachelor’s degree required, field of study is flexible.
• Fluency in English is a must.

Mansioni

• Manage and nurture a portfolio of merchants to ensure satisfaction.
• Promote additional products and services to enhance merchant relationships.
• Proactively address potential issues to prevent churn.

Conoscenze

Account Management

Customer Relationship Management

Upselling

Cross-Selling

Problem Solving

Fluency in English

Formazione

Bachelor's Degree

Descrizione del lavoro

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Join Qomodo – the fintech reshaping the payments and BNPL ecosystem!

We are an ambitious and dynamic team with experience from some of the world’s most innovative startups, including Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, Doctolib, and N26. With a record-breaking €34.5M funding round backed by top-tier angels and VCs across Europe and a €13.5 million Series A round closed in record time, we are building a strong and innovative future for our company and those who join us.

What are we looking for?
We’re searching for a driven and proactive Account Manager to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services. If you’re excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you!

Key Responsibilities

• Merchant Portfolio Management (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.
• Upselling and Cross-Selling (20%): Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.
• Churn Prevention (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.
• Backoffice Support (10%): Handle administrative and operational tasks to support merchant management and ensure seamless processes.

Expected Key Results

• Retain the current portfolio of merchants without churn.
• Increase conversion rates within the merchant base.
• Boost adoption and involvement among key merchants, particularly early adopters.

You’re a great fit if you have:

Must-have

• Bachelor’s degree (field of study is not a constraint).
• Fluency in English.

Nice-to-have

• Previous experience in a startup or scaleup environment.