Account Manager

Jd.Com; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading logistics provider in Italy is seeking Junior/Senior Account Managers to build long-term client relationships and deliver outstanding service. The role involves managing client accounts, dealing with complaints, and coordinating projects. Ideal candidates hold a degree in Logistics or Business Administration, are detail-oriented, and possess strong communication skills. Knowledge of warehousing/delivery is a plus. This position offers growth opportunities and exposure to key clients.

Servizi

Supportive team and mentoring culture

Career development opportunities

On-the-job training

Competenze

• Bachelor's degree or above in Logistics Management, Business Administration, or related field preferred.
• Detail-oriented and organized with the ability to manage multiple tasks effectively.
• In-depth knowledge of warehousing/delivery highly preferred.

Mansioni

• Support the Account Management team in handling client requests and maintaining relationships.
• Deal with customer complaints and analyze root causes to prevent recurrence.
• Coordinate internal resources to ensure timely project delivery.
• Monitor account performance and proactively flag issues.
• Attend client meetings and support follow-ups.
• Help identify opportunities for upselling and service improvement.

Conoscenze

Detail-oriented

Strong communication skills

Stakeholder management

Ability to manage multiple tasks

Formazione

Bachelor's degree in Logistics Management or related field

Descrizione del lavoro

JD Logistics is a leading integrated supply chain and logistics provider in China, known for its advanced technology, nationwide delivery network, and expertise in managing large-scale e-commerce and retail logistics operations. We are growing ambitiously in the UK and EU region.

We are seeking Junior / Senior Account Managers to build long-term relationships with our clients and deliver value through outstanding service. We're growing fast and are looking for someone with a commercial mindset to join our team and support client success from day one.

Responsibilities

As an Account Manager, you'll work closely with sales team members to manage client accounts, coordinate projects, and ensure smooth day-to-day communication.

• Support the Account Management team in handling client requests and maintaining relationships
• Deal with customer complaints and analyze the root cause to prevent it from happening again
• Coordinate internal resources to ensure timely project delivery
• Monitor account performance and flag issues proactively
• Attend client meetings and support follow-ups
• Help identify opportunities for upselling and service improvement

Qualifications

A bachelor's degree or above in Logistics Management, Business Administration, or a related field is preferred

Detail-oriented and organized, with the ability to manage multiple tasks

In-depth knowledge of warehousing / delivery is highly preferred

Strong communication and stakeholder management skills, both internally and externally

English is the working language, yet Chinese(Mandarin) / Polish is a huge plus

What We Offer

• A supportive team and mentoring culture
• Exposure to key clients and exciting projects
• Career development opportunities and on-the-job training